Worldwide customer relationship management (CRM) software revenue totaled $5.7 billion in 2005

On-demand CRM leader SalesForce.com had a 4.9% of the market with revenue of $281 million in 2005

 

Driven by significant gains in license and maintenance revenue, worldwide customer relationship management (CRM) total software revenue totaled $5.7 billion in 2005, a 13.7 percent increase from 2004, according to Gartner, Inc.

SAP was the No. 1 CRM vendor based on total software revenue, with a 25.9 percent market share in 2005. Increased midmarket opportunity drove growth across the CRM market for both the large suite vendors and on-demand providers, such as Salesforce.com. Siebel's strong fourth quarter results drove growth, but at the expense of Oracle and PeopleSoft CRM solutions. Industry specialists such as Amdocs also benefited from high demand for vertical market solutions.

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