CIOs struggle to create IT metrics that align with business goals
- CIOs must create metrics that show the business how IT is meeting its needs, in "digestible and understandable" terms.
- Measure IT's overall performance using a scorecard. This should cover IT's contribution to the business, project sponsor and employee satisfaction, and IT spending on operating costs versus new technology investments.
- Create a business case for each IT initiative, highlighting costs, benefits and business processes to be affected. Then IT needs to report on the initiative.
The highest-performing companies in the study (as measured by 33 criteria such as effectiveness of skills management and leadership in technology innovation) were more willing to invest in new technologies, such as SOA and Web portals. (via CIO.com)