U.S. HR BPO Spending Set to Reach $18.9 billion by 2010, IDC
Additional key findings from IDC's study include the following:
- 2005 was an exceptionally strong year for HR BPO deal activity. 2006 has a slim chance of matching, but is not likely to exceed 2005 in terms of total number of contracts.
- Global reach is one of the factors contributing to recent vendor success in HR services and BPO in particular.
- There are emerging capacity issues at the high end of the market as vendors work towards implementing the many clients signed in 2005.
The IDC report, Worldwide and U.S. HR BPO 2006 Vendor Analysis: The Answer Is in the Margin, studies the market for HR BPO services by examining its leading service providers and changes in market dynamics in recent years.