Top 10 Business and Technology Priorities in 2007: Gartner Survey

There is a clear difference between the business executive's expectations of IT and what CIOs say is important in the near term and where they are focusing their attention, according to a worldwide survey of more than 1,400 CIOs by Gartner Executive Programs (EXP). 

2007 Business and CIO Priorities

Business Near-Term Expectations of IT

CIO Near-Term Strategies for IT

Improve business process

Improve the quality of IT services

Control enterprise cost structure

Improving IT governance

Attracting, retaining and growing customers

Improve the link between business and IT

Improve workforce effectiveness

Demonstrating the business value of IT

Grow revenue

Building business skills in IT

Note: Near-term priorities are those that are expected to be addressed in the next 12 months.
Source: Gartner EXP (February 2007)

CIOs can further play a greater role in leveraging information, the understanding that drives performance and innovation, says Gartner.

Top 10 Business and Technology Priorities in 2007

Top 10 Business Priorities


Top 10 Technology Priorities


Business process improvement


Business Intelligence applications


Controlling enterprise-wide operating costs


Enterprise applications (ERP, CRM and others)


Attract, retain and grow customer relationships


Legacy application modernization


Improve effectiveness of enterprise workforce


Networking, voice and data communications


Revenue growth


Servers and storage technologies (virtualization)


Improving competitiveness


Security technologies


Using intelligence in products and services


Service-oriented architectures


Deploy new business capabilities to meet strategic goals


Technical infrastructure management


Enter new markets, new products or new services


Document management


Faster innovation


Collaboration technologies


Source: Gartner EXP (February 2007)

IT Investments:

Worldwide IT budgets are expected to increase by an average of 3% in 2007, up slightly from 2006 IT budget increases of 2.7%. 

  • 51% of CIOs expect a planned IT budget increase. 
  • 30% of CIOs report no change in their budget from 2006 to 2007
  • 19% of CIOs report a planned IT budget decrease.
  • 63% of CIOs report that in 2007 their enterprise expects to increase its market share or expand its mission in 2007. That is approximately double as many as in 2006. 

Business executives expect IT to raise current performance and build new capabilities. "Doing more with less — cutting IT costs will not realize these goals," Gartner said.

CIOs need to exploit new approaches to transform the business, drawing on the following sources of enterprise leverage:

  • Technology: 63% of CIOs do not have the right skills in the right amount.
  • Agility: Managing the speed, scale, cost and risk of change through applying change management disciplines.
  • Information: Only 36% of CIOs believe that management is using the right information to run the business.
  • Innovation: 86% of enterprises see innovation as critical to success, but only 26% of enterprises believe that their current innovation level is sufficient to achieve their strategy.

The Gartner EXP CIO report Creating Enterprise Leverage: The 2007 CIO Agenda is the most comprehensive report to identify key CIO issues, as it draws on the responses of more than 1,400 CIOs. The worldwide survey represents CIOs with an average IT budget of $90 million, accounting for more than $100 billion of IT spending, as well as all major industries and countries.

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