| Metrics 2.0» Internet Indicators» E-Commerce: |
US
online consumer travel sales - airline, hotel, rental car, cruise and
vacation package reservations - will reach $94 billion this year, up 19%
over 2006, according
to eMarketer estimates. Sales will remain strong to hit $146 billion by
2010, although growth rates will steadily decline.
Continue reading... "US Online Travel Sales to Reach $146 Billion: eMarketer" »
The
recent Burst Media study found that 79.0% respondents will use the
Internet to plan their upcoming personal travel. In
2007, for the first time, online travel bookings will account for over
half (54%) of all U.S. travel bookings (nearly $70 billion), according
to PhoCusWright.
Continue reading... "Nearly 80% Americans Use Internet to Plan Travel: Burst Study" »
Customer
satisfaction with e-commerce surpassed that of offline retail by 11.6%,
according to the 4th Quarter 2006 American Customer Satisfaction Index (ACSI)
E-Commerce Report by
ForeSee Results. E-commerce's
overall customer satisfaction score jumped to 80 on a 100-point
scale.
Continue reading... "Web 2.0 Helps E-Commerce Sites Beat Offline Stores in Customer Satisfaction" »
U.S.
off-line retail sales influenced by consumers' online browsing and
research will increase by a compounded annual growth rate (CAGR) of 12%
over the next five years to hit $1 trillion by 2011,with the
off-line-influenced sales reaching 40% of total US retail sales, according
to a new report by JupiterResearch.
Continue reading... "Online Travel Bookings to Surpass Offline Bookings in 2007" »